Thinking & Speaking

My portfolio of presentations, blogs, articles and more

Writing and speaking on all things IT Service Management, Military transition and much more. A passion of mine is public speaking and I hope this gives an indication of my views and methods professionally.

Upcoming · itSMF UK ITSM26

From Orders to Ownership: Building Teams That Actually Want to Change

10th November · 11:00–11:45 · Stadium MK, Milton Keynes

ITSM26 is fast approaching. If you want to hear my lovely Mancunian voice give insight into building teams that thrive, come join me. - Phycological Safety - Organisational Change Management - Accountability - Individual vs Team Success. ...it has it all 🤞 😊

Register for ITSM26 ↗

Blogs & Whitepapers

Long-form writing

Whitepaper · itSMF UK

Military Values in ITSM

How military values; humility, curiosity and clear communication translate into effective Service Management leadership.

Published

Blog · itSMF UK

Chaos Monkey

Utilising Chaos Engineering, a concept created by Netflix, I explore how we can utilise these principles from a Service Management perspecative Being proactive and not reactive, testing issue response before the issue is actually faced.

Published

Blog · LinkedIn

South Sudan: Service Management

Reflections on Service Management drawn from a United Nations deployment to South Sudan during military service.

Published

Blog · LinkedIn

Veterans at Work: The Debate

Delloitte created an excellent peice of work on Veterans in business and the skill-set they bring. This is my take on it.

Published

Article · Cognitive Load

Are we all doing too much?

Following on from my ITSM2025 presentation, this explores how cognitive load should effectively be managed and the significant of it from a ITSM perspective.

Planned

Videos

Talks, panels and recordings

Conference Talk

Who Wants to Be a Chaos Monkey

ITSM24 - Utilising Chaos Engineering, a concept created by Netflix, I explore how we can utilise these principles from a Service Management perspecative Being proactive and not reactive, testing issue response before the issue is actually faced.

Published

Conference Talk

Military Values in ITSM

ITS24 - The talk accompanying the itSMF UK whitepaper of the same name.

Published

Conference Talk · with Jack Bramhall

Service Without the Faff

Co-presented with Jack Bramhall. ITSM22 - The cinch journey and how an ITSm function was built from scratch in a DevOp, start-up orgnaisation.

Published

WTF is SRE 2023 · with Apostolis Apostolidis

When DevOps Meets Service Delivery

Co-presented with Apostolis Apostolidis at WTF is SRE, 2023. How Dev Ops and Service Delivery can synergise.

Published

Conference Talk

Productivity 101

ITSM21 - Delivered virtually in Covid. Hints and tips on how to be more productive.

Published

Other

Press, interviews & podcasts

Speaking & Contribution

Interested in a conference talk or contribution?

I'm always happy to discuss speaking opportunities on Service Management, operational resilience, incident response or Armed Forces in technology — get in touch here.